This Refund Policy describes the conditions under which you may return products purchased through our website and receive a refund. By placing an order, you agree to the terms described here. If you have questions before purchasing, please use the Contact page.

Return Eligibility Window

You may request a return for most products within sixty calendar days from the date of delivery. The delivery date is determined by the carrier’s tracking record confirming delivery to the address provided at checkout. If tracking data is unavailable, the delivery date will be estimated based on the shipment date and standard transit times.

Requests received after the sixty-day window will not be accepted unless required by applicable law. We do not make exceptions based on forgetfulness, change of mind after the window has passed, or discovery of the return policy after the deadline. The window is measured in calendar days, not business days, and includes weekends and holidays.

Condition of Returned Items

Products must be returned in a condition suitable for resale or, where applicable, in a condition that demonstrates they have been tried on but not worn beyond what is reasonable to assess fit and comfort.

Acceptable condition includes: items that have been tried on indoors for a short period; items in their original packaging where packaging was present at delivery; items with tags attached where tags were present at delivery. Unacceptable condition includes: items that have been worn outdoors; items that show signs of extended wear, staining, odor, or damage; items missing original packaging or components; items altered or modified in any way; items returned after the sixty-day window.

For hygiene reasons, certain product categories may be subject to stricter condition requirements. These categories include, but are not limited to, products worn directly against bare skin and any product where contamination would make resale inappropriate. We reserve the right to decline returns where hygiene concerns make resale inappropriate, even if the item has not been visibly worn outdoors. If you are uncertain whether an item falls into a restricted category, contact us before returning it.

How to Initiate a Return

To initiate a return, contact us through the Contact page. Include your order number, the email address used for the purchase, and a brief description of the item or items you wish to return. Do not ship items back before receiving return instructions. Packages sent without prior authorization may be refused or processed with delays.

We will respond with return instructions, including the return address and any carrier recommendations. You are responsible for the cost of return shipping unless the return is due to our error (for example, an incorrect item was shipped, or an item arrived damaged or defective). For returns due to our error, we will provide a prepaid return label or reimburse reasonable return shipping costs with prior approval.

Return shipping costs for non-error returns are the customer’s responsibility. We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for returns lost or damaged in transit.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of the refund. Inspection is typically completed within two business days of receipt. If approved, the refund will be processed to the original payment method.

Refund processing time after approval is five to ten business days. This period is determined by payment processors and financial institutions and is not within our direct control. We will provide confirmation when the refund has been initiated, but the time for the funds to appear on your statement depends on your bank or card issuer.

Refunds are issued in the same currency and to the same payment method used for the original purchase. We do not issue refunds in cash, by check, or to a different payment method. If the original payment method is no longer available, contact us to discuss alternatives.

Partial Refunds and Deductions

In certain cases, a partial refund may be issued rather than a full refund. This applies when: an item is returned in a condition that is not fully resalable but still has value; a portion of a set or bundle is returned while other items are retained; a promotional discount was applied to the original order and the return changes the eligibility for that discount.

If a free shipping promotion was applied to your order and your return reduces the order total below the threshold that would have qualified for free shipping, the original shipping cost may be deducted from your refund. Since all orders currently receive free shipping regardless of total, this provision applies only if a minimum threshold is introduced in the future.

Exchanges

We do not offer direct exchanges at this time. If you wish to receive a different size, color, or product, please return the original item for a refund and place a new order. This ensures that the item you want is reserved and shipped promptly, rather than waiting for the return to be processed before the replacement is sent.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, contact us within fourteen days of delivery. Include photographs of the damage or defect, the packaging, and the shipping label if possible. We will arrange for a replacement or a full refund, including any shipping costs, at our discretion.

Claims received after fourteen days may still be considered but are subject to verification and may be declined if the damage is consistent with normal wear or misuse. Damage caused by improper care, accident, or alteration is not covered.

Non-Returnable Items

The following items are not eligible for return: gift cards; items marked as final sale at the time of purchase; items that have been personalized or customized at your request; items damaged by misuse, improper care, or accident; items returned after the sixty-day window; items returned without prior authorization.

International Returns

Customers outside the United States may return eligible items under the same sixty-day window and condition requirements. Return shipping costs for international returns are the customer’s responsibility unless the return is due to our error. We are not responsible for customs delays, duties, or fees associated with return shipments. Refunds for international returns are issued in USD to the original payment method.